COOKIE POLICY

Osaira.co uses cookies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy. For more details on how we use cookies and how you can manage them, please visit our Cookie Policy page.

DELIVERY POLICY

We deliver our products worldwide, primarily to the UAE. All orders are shipped via a third-party courier service to ensure timely and safe delivery.

Shipping Process

Orders are processed within 24-48 hours after confirmation.

Products are shipped in secure packaging to maintain their condition during transit.

Proof of delivery, including a signed and confirmed receipt by the customer, will be maintained for record-keeping.

Delivery Fees

Within the UAE: AED 10 flat rate.

International Shipping: Fees will be displayed at checkout, depending on the destination.

Free Delivery: Available for orders exceeding a certain amount (if applicable).

Delivery Time

Within UAE: Estimated delivery time is 1-2 working days.

International Orders: Delivery takes approximately 4-10 working days, subject to location and courier services.

To avoid any delivery delays, please ensure that you provide a complete address and valid contact details at checkout.

REFUND POLICY

At Osaira.co, we strive to provide the best customer experience. If you are not satisfied with your purchase, you may request a refund based on the following conditions:

Refunds will be issued only through the original mode of payment.

Refund processing time: 10 to 45 days, depending on the issuing bank of the credit card.

For further assistance with refunds, please contact our customer service team.

RETURN POLICY

We accept returns within 7 days of receipt, provided that:

The item is returned in its original, unopened packaging.

The item is damaged, defective, or a wrong product was delivered.

Return Process

Notify us within 7 days of receiving the product.

Return the product in its original condition and packaging.

Ship the product using a registered courier service.

Once verified, we will offer a replacement or refund.

Important Notes:

Returns will not be accepted if the product has been used, tampered with, or is missing its original packaging.

Shipping and handling fees are non-refundable.

We reserve the right to reject returned items that do not meet our return policy conditions.

For any questions regarding returns, please contact our support team.

CANCELLATION POLICY

Customers may cancel their order within 24 hours of purchase.

If a cancellation request is made within the allowed timeframe, the amount will be refunded to the original payment method.

Refunds may take up to 45 days to be processed, depending on the payment provider.

Orders cannot be canceled once they have been shipped.

For cancellation requests, please reach out to our customer support team as soon as possible.