• In these terms and conditions:

The Yellow Cart FZE LLC (Osaira) maintains the www.osaira.co website. Reference to "we" and "us" is a reference to Osaira.co. 

Reference to "you" is a reference to the purchaser of the Goods from us. "Contract" means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions. 

"Goods" means the garments and other items purchased by you from us. "Terms" means these terms and conditions. 

• These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
• “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
• “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
• ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
• ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
• ‘’Cardholder must retain a copy of transaction records and https://osaira.co/  policies and rules’’
• ‘’User is responsible for maintaining the confidentiality of his account’’

• The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
• Packaging and Shipping is free across the entire UAE. In case of international orders, please reach out to us separately and we will be able to provide a quote upon request.
• All published prices are subject to change at any time without notice.

• You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
• When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and the order will only be confirmed when it is verified by us.
• Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

• If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. In addition, we will not pass any debit/credit card details to third parties.

• All payment for Goods must be made before the Goods are delivered.
• Payment online will be made by a credit card/debit card (Visa & Master Card Debit & Credit Cards in AED will be accepted for Payment) or Cash on Delivery option.
• Receipt of payment will be confirmed and an email will be sent with details of the purchased item. In case you don’t receive a confirmation email within 2 hours of purchase, then please call us at (+971-522803144).

• We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed. The estimated delivery date will be between 12-15 days from the date of order confirmation.
• We will arrange for packing and we will decide on the method of delivery either by courier or otherwise.
• You must notify us promptly and in any event within 24 hours of receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

• If you wish to return an item, then you should email us at sales@osaira.co to notify us of the return within 7 days of receiving the goods.
• Please note there are NO refunds, but you can exchange the jewelry for another piece of the same or higher value after paying the difference. No money will be refunded if a piece of lesser value is chosen in exchange.
• Any items returned without prior notice in writing will not be accepted.
• You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 10 days of receiving the product. The courier or postal charges during the return will have to be incurred by you.
• In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
• Items should be returned in their original packaging to ensure they are adequately protected in transit.
• Items should be returned new, unused, and with all the tags still attached (if any). Returns that are damaged or soiled will not be accepted and may be sent back to the customer.

Goods are classified as faulty if they are damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.

• The risk of loss or damage to Goods passes to you upon delivery.
• Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
• You will be responsible for the safe custody and insurance of all Goods in your possession.
• You have no right to re-sell any goods until payment has been received in full by us.

• We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
• We will not have any responsibility for any damage which occurs to the Goods after delivery.
• If any defect in any Goods appears within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
• We do not accept any responsibility for any wear and tear, accidental damage, or failure by you or by any third party to adhere to any written recommendation provided in relation to the goods.
• Liability to you for loss or damage under no circumstances must exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).